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Terms and Conditions

Terms And Conditions

Welcome!
Making a purchase.
Contacting us.
Delivery times.
Delivery charges UK.
Delivery charges European countries.
Delivery charges non-EU International.
30 Day exchange.
Distance selling regulation (2000)
Faulty products under guarantee.
Age restricted purchases (knives).
Privacy policy
Other important terms.
Company name and registration.
How do I dispose of my used electrical goods?

Welcome!

Welcome to our website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. Before you place an order, if you have any questions relating to these terms and conditions please contact our team by e-mail, or call us on 08456 017 262 between 9am – 5.30pm Monday – Saturday. Please note that all calls to this number will be charged at the local rate (BT users only, other network charges may vary). Calls are answered by our team who may be assisting other customers, please leave a message if we are unable to pick up your call. We are dedicated to your satisfaction. If you have any suggestions or comments please email us at enquiries@armorica.co.uk .

Making a purchase.

We accept credit card payment and Paypal. If you are shopping from outside the U.K. your credit card company will convert the transaction to your own currency. We accept Visa, Mastercard and Maestro cards.

Formation of a contract

When you place an order to purchase a product from us, we will send you an e-mail confirming receipt of your order and containing the details of your order. We will review your order the next working day after it was placed if we are unable to accept the order for any reason we will inform you immediately. Your card or Paypal account will not be debited at the time you place an order. Payment will only be taken from your account once your order is ready to dispatch.

Pricing and Availability

All offers are subject to availability. Prices shown in GBP (£) include 20% VAT. We reserve the right to change prices without notice. If a price has changed we will notify you before dispatching your order. We will not charge VAT on orders being shipped outside the EU. Orders being shipped to countries outside the EU may incur customs duties and charges when they are imported. Please be aware that we will not be responsible for customs processing and any charges.We strongly advise that you confirm any such charges before making a purchase.

Confirming availability and price

As we process your order (the next working day after it was placed), we will inform you by e-mail if any items you order turn out to be unavailable. If this is the case we will ask you if you would like us to place your order on backorder or if you would like it cancelled. Should the price have changed since you placed your order we will advise you and give you the opportunity to cancel the order should you wish to do so.

Contacting Us

If you need to reach us, please email us at enquiries@armorica.co.uk. Alternatively, you can call 08456 017 262 or visit or write to us at 19, Rams Walk, Petersfield. Hampshire GU32 3JA

Delivery Times.

Delivery

All deliveries are made from Armorica or one of it’s supplier partners in the United Kingdom. Please allow five working days for your order to reach you. Most deliveries are made via a courier and will require a signature on delivery.

European orders

Please allow up to 10 working days for orders to arrive.

Delivery charges UK.

Order value under £45

Mainland UK (except Scottish Highlands & Islands) 2-5 working days £4.95

Scottish Highlands & Northern Ireland 2-5 Working days £6.95

Isle of Man, Isles of Scilly, Scottish Isles & Channel Islands 4-8 Working Days £15.95

Order value over £45

Mainland UK (except Scottish Highlands & Islands) 2-5 working days £Free

Scottish Highlands & Northern Ireland 2-5 Working days £2

Isle of Man, Isles of Scilly, Scottish Isles & Channel Islands 4-8 Working Days £11

Delivery charges European countries.

Please note prices detailed are estimated and we reserve the right to make an additional charge for oversize/weight items. In this case we will always get your approval before shipping the item.

Delivery to European Regions:

Countries in Zone 1
Delivery time 3-8 working days.
Cost £11 (£15.95 if order under £45)
Belgium, France, Germany, Luxembourg, Netherlands, Republic of Ireland, San Marino & Vatican City

Countries in Zone 2
Delivery time 3-8 working days.
Cost £14 (£18.95 if order under £45)
Andorra, Austria, Denmark, Finland, Italy, Liechtenstein, Norway, Portugal, Spain, Sweden & Switzerland.

Countries in Zone 3
Delivery time 5-10 working days.
Cost £22 (£26.95 if order under £45)
Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia & Turkey.

Delivery charges non-EU International.

We regularly ship orders to many different countries. We have negotiated great shipping rates with leading couriers. Please email us at enquiries@armorica.co.uk with details of what you would like to purchase and where it is to be shipped. We will then let you know the shipping cost. Please note we do not take responsibility for import taxes or duty imposed by local customs authorities when your order is imported. We strongly advise that you confirm these costs before placing any orders.

30 Day exchange.

We take pride in the quality of our products, and our policy is to ensure that all products supplied are delivered in perfect condition. If for any reason the product does not meet your expectations, please return, unused and in its original packaging it with proof of purchase within 30 days and we will arrange for an immediate exchange or refund. This policy does not affect your statutory rights. We will refund your orriginal postage costs but not the cost of returning unwanted items to us.

Distance selling regulation (2000)

In addition to our 30-day returns guarantee, under the Consumer Protection (Distance Selling) Regulations 2000, customers in the European Union are entitled to a right to cancel the contract within a period of 7 working days, beginning with the day after the day on which the item is delivered. To cancel the contract, please pack the relevant item securely and send it to us [with the delivery slip] so that we receive it within 7 working days after the day of the date that the item was delivered to you.

Please note that you will be responsible for the costs of returning the goods to us.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Faulty products under guarantee.

Many of our products enjoy extended waranty’s provided by the manufacturer. The product description on our website will contain this information. If no additional warranty is stated we will guaranty the product is free from manufacturing or material defect for a period of one year. None of the waranty’s cover accidental damage, misuse or normal wear and tear.

In the event that your purchase becomes faulty during the warranty period please contact us and we will advise on how to resolve the problem. Generally items under 30 days old will be exchanged or refunded. Some items and most purchases that are older than 30 days may need to be inspected before being exchanged or repaired. This policy does not affect your statutory rights.

Age restricted purchases (knives).

We proactively enforce UK legislation preventing supply of knives to people under 18. We ensure that all customers purchasing knives are of the legal age in the UK (18 years old). By placing an order for a knife on this website you are give permission for an identity check to be performed to confirm that you are over 18 years of age. This check is carried out using UK credit databases. In a small number of cases this check will not verify the age of some customers. If this applies to you we will contact you for further information to confirm you are over eighteen years of age. If we are unable to verify your age we will cancel your order and refund your payment.

Privacy policy

Armorica’s Privacy Policy

1.1 By sending your details to us, you acknowledge that you have read the following and agree that Armorica may use the information you have supplied.

1.2 Armorica will use any personal information collected from this web site in accordance with the Data Protection Act 1998. Further details on the Data Protection Act can be found at The Information Commissioner’s Office web site ( www.informationcommissioner.gov.uk ). We have taken, and will continue to take, appropriate measures to keep secure any personal information given by users of this site.

1.3 Although we take appropriate measures to ensure the security of information in our possession, you acknowledge that the Internet is an open network and the transmission of information over the Internet is not controlled by us. You have certain rights under applicable law including the right to access or correct information. You acknowledge that information given by you is supplied voluntarily.

2 What information do we collect and why?

2.1 The information collected on this site includes:

a): Names, Addresses, phone numbers and email addresses;
b): Users’ IP address, which is automatically logged by our web server. IP addresses are used to observe users’ interest in this web site;
c): Cookies, which are very small text files saved to your computer. Cookies are used to track user navigation around a web site. Cookies are means of identifying your computer to our server, they do not identify individuals, only the computer used.
d): We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website.

2.2 What purposes do we use your personal information?

a): Processing your orders;
b): If you are attempting to purchase a knife we will check that you are over eighteen years of age.
c): For statistical or survey purposes to improve this Website and its services to you.
d): To serve website content and advertisements to you.
e): To administer this website.
f): If you consent, to notify you of products or special offers that may be of interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

2.3 Information you have provided may be supplied to third parties to facilitate the supply of your order. For example courier companies will be provided with the delivery address.

3 Your rights

3.1 You have the right to access your information held by Armorica and where necessary, to have it amended. You can also request not to receive marketing information from Armorica.

4 Links to other web sites

4.1 This web site contains links to other sites which are completely unrelated to Armorica. This privacy statement does not apply to these sites nor are Armorica responsible for the content and practices of these web sites.

Other important terms.

Losses

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. We do not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these terms and conditions at any time. You will be subject to the terms and conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England, and you agree to submit to the non-exclusive jurisdiction of the English courts.

Company name and registration.

Armorica is a trading name of Wildelder Ltd, Registered in England 6956611. Registered address: 2 Crossways Business centre, Bicester Road, Kingswood. Aylesbury. HP18 0RA

How do I dispose of my used electrical goods?

WEEE Regulations

The Waste Electrical and Electronic Equipment (or WEEE) Regulations are now U.K. law. All European member States including the U.K. have agreed to reduce the amount of WEEE that is being disposed of in landfill sites.

It is important that the amount of WEEE sent to landfill sites is reduced because:

Some WEEE can be re-used or recycled. The amount of landfill space available in the UK is decreasing. If we can keep WEEE out of landfill sites it means there is more landfill space available for non-recyclable waste.
WEEE can contain hazardous substances. When left in landfill sites the hazardous substances in WEEE can pollute soil and contaminate water supplies. This contamination can damage human health and the environment. Distributors of new Electric and Electronic Equipment (or EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Armorica have “done our bit” by helping to fund the improvement of the UK’s recycling network. This means that you can not return your WEEE to us for disposal. You can however return your WEEE to a local Civic Amenity site for free.

To find your nearest site use the link below:
http://www.recycle-more.co.uk/banklocator/banklocator.aspx

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste.